Politique de remboursement

Refund & Return Policy

Return Rules Summary

  • Return Window: Returns accepted for 30 days (14 days for EU customers).

  • Return Shipping: Complimentary (Free) return shipping on all authorized returns.

  • Fees: No restocking fees.

  • Exclusions: No returns on Final Sale items or Gift Cards.

30-Day Performance Guarantee At AXON Collective, we stand by the quality of our products. We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

Eligibility for Returns To qualify for a return, items must be in the same condition as received (unworn and unused), with all original tags and packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return To start the process, contact us at support@theaxoncollective.com.

Important: Once your return is authorized, we will send you a free return shipping label and specific instructions. All approved returns must be sent to our inspection center at:

AXON Collective South 6th Street, Cottage Grove, Oregon 97424

Items sent back to us without a prior return request will not be accepted.

Damages and Fulfillment Issues Please inspect your order immediately upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items Certain items cannot be returned, including:

  • Personal care goods (beauty/hygiene products).

  • Custom or personalized orders.

  • Hazardous materials or flammable liquids.

  • Final Sale items and Gift Cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Timeline We will notify you once we’ve received and inspected your return. Approved refunds are processed automatically to your original payment method within 10 business days.